Business Questions:

How is the software available? 
Nurse360 is available as a rapid-to-deploy widget or AP for custom integration into a third party solution.

Are there any setup costs?
No.

Is there any software to install?
No.  Nurse360 is a web solution.  We can set up your own password-protected site within two business days.

How much does training cost?
Nothing.  We offer comprehensive web-based training by a registered nurse for free.

Clinical Questions:

Will using the Nurse360 software change physician workflow?
No, because the provider does not use the application.  Nurse360 is used by the support staff to generate patient instructions and to provide triage services over the telephone and face-to-face in the office. Performing a triage generates a triage note that is shared with the provider and incorporated into the EMR. 

Who wrote the content in Nurse360?
Nurse360 content is written and maintained by board certified physicians at DSHI Systems.  Content is evidence based and peer reviewed.   More than 20 million triages have been performed using Nurse360 in the past 10 years.  All of the triage notes were reviewed by a physician.

How often is the content updated?
Clinical content is updated quarterly.

Technical Questions:

How do I get the triage note into my EMR?
Nurse360 allows you to save the triage note as a PDF.  This makes it simple work flow solution to append the note to any EMR.

Do you plan to integrate Nurse360 with any commercial EMRs?
We already have.  Nurse360 is integrated with VistA, the US Department of Veterans Affairs electronic medical record.  Nurse360 is available as a widget for rapid integration with an EMR or CRM application.  It is also available as an RESTful API for custom integration.  Please contact DSHI Systems for details.

Is the site or service HIPAA compliant?
The Nurse360 server is not subject to HIPAA certification since it does not receive, send, or store personal health information.  All transactions are performed anonymously.

Is the site or service secure?
The Nurse360 service is hosted at a HIPPA compliant data center.  The Nurse360 domain uses Hyper Text Transfer Protocol with Secure Sockets Layer (https).  Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. It means all communications between your browser and the website are encrypted.

Does the site store usage data?
No.  Customers who are using the Nurse360 widget or API have the option to obtain JSON data at the close of each encounter.  This data can be used to build a data repository to power disease surveillance, population health, and predictive analytics.  Please contact DSHI Systems for details.